Privacy Policy
Welcome to IPTV Souq (“we,” “us,” “our”). We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and use our IPTV services. Please read this policy carefully to understand our practices regarding your data.
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information:
- Account Information: When you sign up for our IPTV services, we gather personal details such as your name, email address, phone number, billing address, and payment information.
- Communication Data: If you reach out to us through email, phone, or chat, we may collect and store your contact details, as well as any other information you share during the interaction.
1.2 Automatically Collected Information:
- Usage Data: We gather information on how you interact with our services, such as your IP address, device type, operating system, and browsing habits.
- Cookies: Our website may utilize cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and collect analytics. You can manage or disable cookies through your browser settings, but please note that some features of the website might not function as expected if cookies are disabled.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: We use your personal information to create and manage your account, deliver IPTV services, and process payments.
- Customer Support: We may use your contact details to assist you and respond to any queries you may have.
- Service Improvements: We analyze usage data and analytics to better understand how our services are used, helping us enhance the overall user experience.
- Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about our services. You can opt-out of these communications at any time.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following situations:
- Service Providers: We may share your data with trusted third-party service providers who help us operate our website, process payments, and deliver services.
- Legal Obligations: We may disclose your information when required by law or in response to legal requests (e.g., subpoenas, court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. You will be notified of any changes in ownership or use of your personal information.
4. Data Security
We prioritize the security of your personal information. We implement suitable physical, technical, and administrative measures to protect your data from unauthorized access, alteration, or destruction. However, please note that no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We keep your personal information only for as long as needed to deliver our services, meet legal requirements, resolve disputes, and enforce our agreements. Once the data is no longer necessary, we will securely erase or anonymize it.
6. Your Rights and Choices
You have the following rights concerning your personal information:
- Access: You can request access to your personal information and ask us to provide details on how we use it.
- Correction: You can update or correct any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information under certain conditions.
- Opt-Out: You can opt-out of receiving marketing communications by following the instructions provided in each email or contacting us directly.
To exercise these rights, please contact us at [your contact email].
7. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience, analyze traffic, and understand the sources of our visitors. You have the option to control or disable cookies through your browser settings, but please note that doing so may impact your ability to access certain features of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the “last updated” date will be revised accordingly. We recommend that you review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@iptvsouq.store
Phone: +971 54 346 5717
Address: Burjuman Dubai, UAE